Your privacy is important to us.

At The Chronic Haven, we are committed to protecting the privacy and security of our members and visitors. This Privacy Policy explains how we collect, use, and protect your personal data.

What Information Do We Collect?

We collect the following types of information:

  • Personal Data: When you join our community, attend online meetings, or make a donation, we may collect personal data such as your name, email address, and information about your chronic illness diagnosis.

  • Usage Data: We collect usage data when you interact with our website, Discord server, or online meetings, including IP addresses, browser types, and device information.

  • Sensitive Data: As a support group for individuals with chronic illness and pain, we may collect sensitive data such as health information or disability status. However, we will only collect this information with your explicit consent and for the purpose of providing support and accommodations.

How Do We Use Your Information?

We use your information for the following purposes:

  • Community Management: To manage our community, including sending meeting reminders, updates, and newsletters.

  • Support and Accommodations: To provide support and accommodations for members with disabilities or chronic illnesses.

  • Payment Processing: To process payments for membership fees, donations, and online courses or workshops.

  • Analytics and Improvement: To analyze usage data and improve our website, Discord server, and online meetings.

SMS Clause: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How Do We Protect Your Information?

We take the following measures to protect your information:

  • Encryption: We use encryption to protect sensitive data, such as payment information.

  • Secure Servers: Our website and Discord server are hosted on secure servers with robust security measures.

  • Access Controls: We limit access to personal data to authorized personnel and volunteers.

  • Data Retention: We retain personal data for as long as necessary to fulfill our purposes, and then delete or anonymize it.

Sharing Your Information

We do not share your personal data with third parties, except:

  • Service Providers: We may share your information with service providers, such as payment processors or email marketing platforms, who are bound by confidentiality agreements.

  • Compliance: We may share your information to comply with laws, regulations, or court orders.

Your Rights

You have the following rights:

  • Access: To access and correct your personal data.

  • Deletion: To request deletion of your personal data.

  • Opt-out: To opt-out of marketing communications or data sharing.

  • Complaints: To file complaints with regulatory authorities.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes and provide an updated version on our website.

Contact Us

If you have any questions or concerns about our Privacy Policy, please send us a message.

Effective Date

This Privacy Policy is effective as of September 5, 2024.